Simply browse our collections, select your item and size, and click Add to Cart. Proceed to checkout, enter your details, and confirm your order. It is that simple.
Once an order is placed, we begin processing it immediately and cancellations are not possible. However, you may return any item after delivery for a full refund in line with our Return Policy.
Please check your shipping confirmation email to see if items were dispatched separately. If everything should have arrived together, contact our support team with your order number and we will resolve it promptly.
Cairo and Giza: 1-3 business days. Rest of Egypt: 2-5 business days. A delivery associate will contact you before arrival.
Yes, we offer free shipping to most areas across Egypt. Any applicable fees are displayed at checkout.
You will receive a shipping confirmation email with a tracking number once your order is dispatched. You can also log in to your account and check your order status under My Orders.
Absolutely. All products on Roctiva are 100% authentic and sourced directly from authorized suppliers. We never sell imitations or replicas.
All products are covered by a 3-month warranty against manufacturing defects from the date of purchase. Please refer to our Warranty Policy for full details.
We accept returns within 14 days of delivery. Items must be unused and in original condition. Defective items are returned free of charge. Please refer to our Return Policy for full details.
Contact our support team with your order number and reason. We will guide you through the process step by step.
Yes. All payments are processed through a secure, encrypted gateway. We do not store your card details and have no access to your payment information.
