Shipping policy

Shipping Policy

Shipping Policy

At Roctiva, we provide shipping service to all governorates of the Arab Republic of Egypt, with a commitment to delivering your orders as quickly as possible and with the highest level of care.

Delivery Areas We cover all governorates of Egypt without exception, with differences in delivery time and cost between Cairo/Giza and other governorates.

Delivery Time

  • Cairo and Giza: 1-3 business days
  • Other governorates: 3-7 business days

This timeframe may extend during peak seasons and special promotions due to increased order volume.

Shipping Costs

  • Shipping cost is calculated automatically at checkout based on governorate
  • Free shipping on all orders exceeding 5,000 EGP

Order Tracking Once your order is confirmed and shipped, the delivery agent will contact you by phone to arrange a delivery time. You can also contact us at any time to check your order status.

Cash on Delivery All orders are paid for in cash upon delivery. Please ensure the correct amount is available to facilitate the delivery process.

If You're Not Available at Delivery The delivery agent will attempt to reach you more than once. If delivery cannot be completed, we will coordinate with you to reschedule.