Warranty Policy
At Roctiva, we stand behind every product we sell. All items purchased from Roctiva are covered by our product warranty.
Warranty Coverage
All products are covered by a 3-month warranty from the date of purchase against manufacturing defects, including:
- Stitching or structural defects
- Material or fabric defects
- Sole separation or bonding failures (for footwear)
- Hardware or zipper failures (for bags and accessories)
What Is Not Covered
- Damage caused by misuse, accidents, or negligence
- Normal wear and tear
- Damage from improper cleaning or storage
- Items that have been altered or repaired by a third party
How to Claim Your Warranty
- Contact our support team within the 3-month warranty period.
- Provide your order number, a description of the defect, and clear photos.
- Our team will review your claim within 2-3 business days.
- If approved, we will arrange a free replacement or store credit.
Important Notes
- Warranty claims must be submitted within 3 months of the purchase date.
- Original proof of purchase (order number or invoice) is required.
- Warranty applies to manufacturing defects only, not general wear.
Need Help?
Contact our support team and we will be happy to assist you with your warranty claim.
